Pick your console below. The steps cover the sign-in QR, Trophy or PS4 Primary setup, and how to sign out when you return the account.
On your PS5, select your profile picture, then choose Switch User → Add User → Get Started.
A QR code appears. Take a photo of it and send it to us on Messenger right away. It expires in about 10 minutes.
Trophy accounts: on our account, go to Settings → Users and Accounts → Other → Console Sharing and Offline Play → Enable.
When you return a Trophy account, disable Console Sharing first: Settings → Users and Accounts → Other → Console Sharing and Offline Play → Disable.
Sign out on every account type: Settings → Users and Accounts → Other → Sign Out. Send us a screenshot of the signed-out account.
On your PS4, press the PS button, then Power → Switch User → New User → Create a User. Follow the prompts until the QR code appears.
Take a photo of the QR code and send it to us on Messenger right away. It expires in about 10 minutes.
PS4 Primary accounts: go to Settings → Account Management → Activate as Your Primary PS4 → Activate. Non-Trophy accounts: choose Do Not Activate if you are prompted.
When you return a PS4 Primary account, deactivate Primary first: Settings → Account Management → Activate as Your Primary PS4 → Deactivate.
Sign out on every account type: Settings → Account Management → Sign Out. Send us a screenshot of the signed-out account.